Real Time Data Capture & Tracking
Mitimes captures data automatically and in real time. It not only captures the majority of your usual activities – such as emails, telephone calls, appointments, dictations and document creation and editing – it also tracks your:
- client and matter data, including fee actuals against budgets/estimates;
- financial and billing data, including amounts in WIP or on timesheets, and on debtors and trust ledgers; and
- performance data, including fee earner, department, office and organisation KPIs.
The more you use Mitimes, the better it becomes. Mitimes analyses past activity and ‘remembers’ data associations (such as those between a contact and a matter). By doing so, Mitimes can (among other things) predict and suggest matter numbers, and alert you of potential conflicts of interest.
Business Process Management
Through its tracking, reporting and notification capabilities, Mitimes can help you to comply with your professional and risk management obligations.
Mitimes can send you an alert (for example, email or SMS) upon a certain event taking place. That alert can also invite you to initiate an automatic (but customisable) workflow with the simple click of a button.
Mitimes can, for example, alert you of:
- financial threshold that requires your attention and action;
- potential conflict of interest that requires your consideration; and
- key dates or milestone, such as the lodgement deadline for a report.
Mitimes can even invite you to commence or authorise an appropriate next step. So Mitimes can, for example, notify you when fees have reached 80% of the fee estimate you provided to your client and invite you to either:
- confirm that the fees remain unlikely to exceed the estimate; or
- request that your secretary (by way of an automated email to your secretary from Mitimes) prepare and print a draft letter to your client revising the original estimate.
Mobility & Synchronicity
Mitimes is completely mobile, meaning that you can log on to Mitimes from any web browser (including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer), from any Internet-connected device (such as your desktop, notebook, tablet or smartphone) using any operating system (including Microsoft Windows and Apple Mac).
You can even be logged on to Mitimes on multiple devices at any given time. Importantly, changes made on one device are almost immediately displayed on your other devices. So you can, for example, start a timer on your office PC, meet with a client, stop the timer on your smartphone and then go to lunch.
Customisable Access Permissions and Restrictions
Mitimes ensures your confidential, sensitive and restricted information remains protected. You have complete control over what your staff see (and who sees what) – information can only be accessed by those who have the permissions or privileges necessary to access that information.
Comprehensive Search Functions
Mitimes’ search functions and filters allow you to find anything quickly and easily. Simply enter your search term (even part of a word – a keyword, title, description, number, reference or the like) and Mitimes will find what you’re looking for – whether that be a matter number, fee estimate, WIP amount or email address – in a matter of seconds.
Configurable Report Generation
Mitimes can generate a number of reports. These reports may be scheduled, on-demand or event-driven and present client, matter and performance data in a clear, simple and accessible format.
We integrate will all major practice, client relationship, document management and accounting systems, as well as with all major email, telephone and digital dictation systems.
Our installation experts manage the entire integration process and will work with your technical staff to achieve a seamless and efficient rollout to your organisation.