When Michael Barrett became Head of Technology and Innovation four years ago, he had never worked in legal or professional services. Coming in with fresh eyes, he soon found the firm’s biggest opportunity for improvement in one of the few tasks every lawyer has to do every day: time recording.
Fee earners were moving between disconnected systems and checking entries by hand. They were losing time to friction that had nothing to do with practising law.
“One of the key things that lawyers do every single day, and isn’t going away anytime soon, is time recording. How can we take away some of the friction and burden they have in that, and solve it with a single platform that’s a good user experience for our timekeepers?”
That question started a project that changed how Hicksons’ timekeepers work. The full case study covers what Michael’s team changed, how they brought fee earners along, and the results they’ve seen since including up to 14% more billable time, and a time-recording experience lawyers actually want to use.
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